Group Commissions Clerk

• Corporate Office
• Finance

We are seeking an exceptional Group Commissions Clerk to join the Maybourne team.

What will you write in your Maybourne story?

Maybourne owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Beverly Hills, The Maybourne Riviera, The Emory and Surrenne.

At Maybourne It is our purpose to create stories of distinction, and we know that truly memorable experiences are made up of countless small moments. Moments where the extraordinary becomes reality.

We are building on the reputation of our heritage properties by realising a global vision to lead the future of luxury, curating distinctive and enriching experiences, from developing our digital capabilities and superior insights to enhancing our unmatched guest experience, to growing the number of hotels, spas, and residences around the world.

Who thrives here?

You are passionate for our work that drives us to exceed expectations in every way. You are warm and friendly with collaboration in your blood. You have strong ambitions for yourself and the team around you, elevating your career and the team you work with every day. You show curiosity and pay attention to the detail to anticipate what others need. You are looking for a career not a job.

The Maybourne experience

You will find a supportive, fun and nurturing team where you can bring your ideas and creative & entrepreneurial thinking to your role. We have a range of development interventions at every level and for different functional specialisms to help you design the trajectory of your career.

This is an exciting Group Commissions Clerk role within a busy accounts team and an ideal step to further your career with a fantastic finance team.

Main Duties & Responsibilities

As a Group Commissions Clerk you will be responsible to ensure validity and accuracy of all travel agents’ commissions, and the appropriate allocation and timely payment to agencies.

Your duties will include but will not be limited to:

• To be responsible and prepare, check, adjust and upload commission reports to Onyxpay according to the weekly schedule for all MHG properties.
• Check for accuracy, prepare and approve commission payment to TAs via hotel accounts payable (bacs payments).
• Ensure all information on the Agency Net Commission list is updated and cross checked with weekly commission payment report.
• Ensure the information showing on the Onyxpay commission report is accurate.
• Acting as Maybourne hotels point of contact for all commission related enquires.
• To check and reply all travel agency accommodation commission enquires for all Maybourne properties in a timely manner in conjunction with relevant departments.
• To check and reply all banqueting agency commission enquires for all Maybourne properties in a timely manner in conjunction with relevant departments.
• To check and reply all F&B agency commission enquires for all Maybourne properties in a timely manner in conjunction with relevant departments.
• Maintain an effective filing system that records all commission payments, and the handling of commission enquires for auditing purposes.
• To assist in the preparation of any ad-hoc analysis, reports or training as requested by management regarding commission policy and procedure.
• Weekly upload of commission reports to Onyxpay according to the weekly schedule for all MHG properties.
• Dealing with urgent commission enquiries, follow up on progress until the case is closed to satisfaction.
• To prepare monthly travel agents and banqueting agency outstanding commission accrual journal.
• To liaise with:
  • Head of Departments
  • Front Office
  • Events
  • Reservations
  • Head Office Finance
• To undertake any other incidental jobs within the scope of the department and as requested by the Financial Controller’s.
• To be aware of and maintain department standards.

Entry Requirements

We are looking for an enthusiastic and motivated individual, ideally someone who has worked in a similar Group Commissions Clerk role within the hospitality or travel and tourism industry. We would be looking for someone that has outstanding people management skills, a keen eye for detail and exceptional organisational abilities. The role is varied and involves a great deal of interaction with all departments within the Hotel.

Other skills that will need to be demonstrated include:

• Strong customer care skills
• Ability to work under pressure
• A high standard of personal presentation
• Confident, professional and welcoming personality
• Opera / Opera commission processing experience is essential

This is a fantastic role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing team renowned for their approach and delivery of unparalleled service.

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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