Rooms Division Trainer

• Claridge's
• Front office
• Full time

We are seeking a motivated Rooms Division Trainer to join our team here at Claridge’s.

Set in the heart of Mayfair, Claridge’s is an Art Deco icon and a byword for understated elegance. Since the 1850s, Claridge’s has excelled at the finer things in life: glamorous design, inspiring dining, and impeccable service. There are many 5-star hotels in London but nowhere quite like Claridge’s. The hotel is a unique combination of splendour and charm with long-standing connections with royalty that have led to it sometimes being referred to as “annexe to Buckingham Palace”. Claridge’s has a famous all-day dining and Afternoon Tea restaurant the ‘Foyer & Reading Room’, L’Epicerie that offers a culinary theatre of the kitchen, and three bars: Claridge’s Bar, the intimate Fumoir and effortlessly elegant Painter’s Room.

Main Duties & Responsibilities

Working closely alongside the Director of Rooms and with all Heads of Department within the Rooms Division, this role will assist in meeting and exceeding the division's training requirements in accordance with Claridge’s policies and procedures. To maintain and enhance the hotel's reputation while ensuring business objectives are achieved. To oversee, direct, and support training within the division to ensure team members confidently meet guest needs and exceed their expectations. To ensure team members meet or exceed the division’s standards, as well as LQA, Forbes, and Claridge’s service standards.

You will be responsible for preparing all personalised programme for new employees ensuring they fit in with both the needs of the business and the individual’s development requirements.

Your role will ensure that you carry out initial computer training for employees on basic tasks in their specific positions. To include SMS, Guest History and our reservation systems to ensure an efficient and professional skilled service prior to joining the desk. You will then continue to evaluate the individual staff requirements to help with development when required.

The role will also include a buddy support function, ensuring that team members always have a contact available for assistance and support.

The Rooms Division Trainer role will be a mix of office-based and operational to ensure that a full understanding of this business needs is maintained at all times. As a Rooms Division Trainer, you will cover training requirements for Reception, Guest Relations, Butlers, Concierge and Telecoms team.

Entry Requirements

We are looking for a strong, motivated individual, ideally someone who has worked in a similar role within the hospitality or travel and tourism industry. The person will be a team player who is an avid learner, adaptable and has exceptional interpersonal and communication skills.

 

Other skills that will need to be demonstrated include:

• Strong customer care skills
• Ability to work under pressure
• Excellent attention to detail
• A high standard of personal presentation
• Confident, professional and welcoming personality
• Ability to deal with high-profile clients in a professional manner

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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