Technical Services Manager

• Claridge's
• Technical services
• Full time

We are seeking an exceptional Technical Services Manager to join the Claridge’s team.

Set in the heart of Mayfair, Claridge’s is an art deco icon and a byword for understated elegance. Since the 1850s, Claridge’s has excelled at the finer things in life: glamorous design, inspiring dining, impeccable service. There are many 5-star hotels in London but nowhere quite like Claridge’s. The hotel is a unique combination of splendour and charm with long-standing connections with royalty that have led to it sometimes being referred to as “annexe to Buckingham Palace”. Claridge’s has a famous all-day dining and Afternoon Tea restaurant the ‘Foyer & Reading Room’, L’Epicerie that offers a culinary theatre of the kitchen, and three bars: Claridge’s Bar, the intimate Fumoir and effortlessly elegant Painter’s Room.

Main Duties & Responsibilities

As a Technical Services Manager, you will be responsible for:

• Protect the Company’s interests in the building, plant and equipment, ensuring the safety of guests, visitors and colleagues.
• Maintain the asset value of the property and enhance, refine and improve presentation and operating effectiveness to provide an exceptional guest and colleague experience.
• Control and assist in the execution of major Capital projects.
• Be a key driver in the Maybourne Hotel Group Property Care Programme
• Undertake inspections of guest and internal/departmental areas, the property and all FF&E to ensure it is kept in the best condition, recommending preventative maintenance where needed and to identify major needs for repair or action
• Develop and implement a robust Planned and Preventative Maintenance regime across M&E services, structure, fabric and FF&E
• Establish and implement a perfect room programme in accordance with Claridges standards and budgetary expectations.

Entry Requirements

Successful candidates for our Technical Services Manager opportunity will:

• Ensure reactive maintenance systems, including utilisation of the KnowCross tool, are fully operational to limit downtime of bedrooms and services. Monitor and utilise KnowCrcoss data to support the implementation of a comprehensive preventative maintenance programme for all equipment and property features
• Ensure plant and all machinery is on a well-monitored, fully documented and scheduled maintenance programme, ensuring a Plant Planned Maintenance system is in place which is fit for purpose, adhered to and correctly documented throughout the department to ensure full compliance with all Company and legislative requirements.
• Supervise and manage the performance of all Claridges contracts to ensure effective and efficient service level agreements are in place and achieved. Manage all contractors on site and ensure all Health and Safety, legislative requirements and Claridge’s standards are adhered to and audited regularly to ensure compliance.

 

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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